The QR code feature was developed due to requests from customers. The aim is to better serve the users of different premises and provide them with an opportunity to submit a request to Granlund Manager easily without registration. With regard to many buildings, it is convenient if service requests can also be submitted by sporadic users of the software, such as visitors or customers.
The QR code contains an identifier that can be scanned using a mobile device; in practice, it is a URL. Actually, the new feature can also be used simply as a web link. The code and link forward the user to a service request form made specifically for a certain space. The notification form looks like a mobile app, but does not require downloading the application. No user ID or registration is required. One simply has to record the issue.
The placement of the QR code guides its use
A separate QR code can be created in the Granlund Manager site hierarchy for any object, with the service request allocated directly to a specific building, floor or room.
For example, each room in a hotel, flat in a residential building or meeting room in an office building can have a separate QR code. In a shopping centre, for example, the code can be placed in a high-visibility location for everyone to use or behind a POS desk for a limited group of users. With the QR code, the service request can also be allocated at the component level, for example to an individual ventilation unit.
Secure way of increasing the satisfaction of users
Information security is an essential part of managing service requests using a QR code. The solution is designed so that it cannot be abused.
The QR feature is an easy way for the users of the premises to report issues, which makes it an efficient quality assurance tool. User satisfaction increases when any issues are dealt with promptly.
“In the long term, deploying QR codes can create completely new operating methods with impacts on the property’s maintenance costs and user satisfaction. Moreover, the solution opens up opportunities for various ways of collecting data from the field. With a QR code, it is possible to request customer feedback at sites with lots of people, such as sports and event arenas, for example,” says Kimmo Mattila, Director of Product Management, Granlund Manager services and software.